Return Policy
Return Policy for Force Automation and Powersports Service Center
At Force, we aim to ensure your complete satisfaction with every purchase. Our Return Policy is designed to be straightforward and customer-friendly. Please review the details below to understand how returns work for vehicles, parts, and other items.
Return Eligibility
-
Timeframe: Returns are accepted within 30 days from the date of delivery or purchase.
-
Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories (if applicable). Vehicles must be in the same condition as at delivery, with no additional damage or modifications.
-
Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Returning Vehicles
-
Eligibility: Vehicles are eligible for return within 30 days if they remain in their original condition and have not been altered or damaged beyond normal use.
-
Geographic Scope: Vehicle returns are accepted only within the 100-mile radius of Prestonsburg, Kentucky, where we offer delivery.
-
Process: To initiate a vehicle return, contact our customer service team at 1+(606)369-6739 to discuss your request and schedule an inspection. We will arrange a free pickup within our delivery area.
-
Refunds: After the vehicle is inspected and approved for return, we will process your refund within [insert timeframe, e.g., 5-10 business days] to the original payment method.
Returning Parts and Other Items
-
Eligibility: Parts and other items are eligible for return within 30 days if they are unused, in their original packaging, and in resalable condition.
-
Geographic Scope: Returns are accepted from anywhere in the United States, consistent with our shipping policy for parts and items.
-
Process:
-
Contact our customer service team at 1+(606)369-6739 to request a return authorization.
-
Securely package the item in its original packaging, including a copy of your receipt or order confirmation.
-
Ship the item to our designated return address (provided during authorization). Customers are responsible for return shipping costs unless the item was delivered damaged or incorrect.
-
Refunds: Upon receiving and inspecting the returned item, we will process your refund within [insert timeframe, e.g., 5-10 business days] to the original payment method, minus any applicable shipping fees.
Non-Returnable Items
The following items cannot be returned:
-
Custom-ordered or specially modified parts or vehicles.
-
Items that have been used, damaged, or altered.
-
Items returned without original packaging or proof of purchase.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide photos of the issue and your order details, and we will arrange a replacement or refund, covering any return shipping costs.
Contact Us
For questions about our return policy or assistance with a return, please contact our customer service team at 1+(606)369-6739. We’re dedicated to making your experience with Force exceptional.
Last Updated: June 13, 2025